Key Takeaways
- Google has launched a self-initiated alternative course of for Pixel Watch 2 house owners, eliminating the necessity to discuss to customer support brokers.
- To request a alternative, customers want to finish a type on the Google Retailer web site, affirm the problem, and choose a restore choice.
- Customers can select to make use of their very own packaging or request packaging from Google and might want to comply with the phrases and situations earlier than confirming their buy.
Nobody likes being in customer support purgatory, however for house owners of out-of-warranty Pixel Watches, they’ve needed to discuss or sort out their issues and needs with brokers to get their damaged gadgets taken care of. From as we speak on, these with a Pixel Watch 2 can be glad to know that they will not should cope with round explanations and questions with the intention to get a correctly functioning machine once more. Received a Pixel Watch 2 your self? This is what it is advisable know.
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The outdated methods
Up till as we speak, with the intention to provoke what’s formally a tool alternative for broken gadgets, you had two choices. Should you paid for a Most well-liked Care bundle, you may put in for a alternative by filling out a type with Google companion Assurant. In any other case, whether or not it was an in-warranty (which solely actually covers defects) or out-of-warranty declare, you needed to discuss with a customer support agent on the Google Retailer website — even should you purchased your Pixel Watch at one other retailer. And do not even get us began about repairing a Pixel Watch all by yourself.
The brand new method
Whereas these two methods are nonetheless the one strategies of acquiring a first-gen Pixel Watch alternative, Pixel Watch 2 house owners now have a brand new choice as detailed by Google and noticed by Android Authority. You are now capable of self-initiate the alternative course of by finishing a type on the Google Retailer web site — saving you from a whole dialog, plus any time queuing up for a service agent within the first place.
This is find out how to get began on a alternative request:
- Head to the Google Retailer web site, then scroll to the underside of the web page and click on on Repairs.
- Choose Get Began after which enter your Pixel Watch 2’s IMEI (if relevant on your LTE mannequin) or serial quantity.
- To seek out both in your watch, head to Settings, System, then About.
- Verify your problem. Within the Restore Choice part, you may then must insert your ZIP code or tackle. Choose Mail-in.
- It’s best to see an estimated value to interchange your machine. The alternative unit doesn’t embrace the charger or watch straps.
- Choose both Use my very own packaging or Ship me packaging. You may be mailed or emailed a pay as you go label.
- You are responsible for any damages throughout transit should you use your personal packaging.
- Should you request packaging from Google, you may be ready as much as two enterprise days to have it delivered. It is free.
- Learn by and comply with the phrases and situations.
- Undergo the checkout course of, deciding on Verify Buy.
As soon as your cost has gone by and Google receives your broken Pixel Watch 2, the corporate will ship out your alternative.
The self-service course of right here is identical for these initiating repairs on different Pixel gadgets, although many can have the choice of scheduling a restore at an affiliate uBreakiFix store. That will not be the case for the Pixel Watch 2.
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